Refund policy
Effective Date: [06 May 2026]
Thank you for shopping at [virha.in]. We strive to ensure customer satisfaction with every purchase. Please read our Return & Refund Policy carefully.
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1. Return Eligibility
To be eligible for a return:
- The item must be unused, in its original condition, and in original packaging
- The return request must be raised within [7 DAYS] of delivery
- Proof of purchase (order ID or receipt) is required
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2. Return Timeframe
- Customers must request a return within [7 DAYS] from the date of delivery
- Return requests made after this period may not be accepted
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3. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection
- If approved, your refund will be processed within [4-7 BUSINESS DAYS]
- Refunds will be credited to the original payment method
- For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit
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4. Exchange Policy
- We offer exchanges only for defective or damaged products
- To request an exchange, contact us at [virha.business@gmail.com] with product details and images
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5. Damaged or Defective Products
- If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery
- Share clear photos/videos as proof
- We will arrange a replacement or refund at no extra cost
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6. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items (not due to our fault)
- Items without original packaging
- Personal care or hygiene products
- Items purchased on clearance or final sale
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7. Return Shipping Costs
- If the return is due to our error (damaged/defective/wrong item), we will bear the return shipping cost
- For other returns, customers may be responsible for return shipping charges
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8. Cancellation Policy
- Orders can be canceled before they are shipped
- Once shipped, cancellation is not possible
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9. Contact Information
For any return or refund queries, please contact us:
📧 Email: [virha.business@gmail.com]
📍 Address: [India, Bihar]
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We appreciate your trust in [virha.in] and are committed to providing a smooth shopping experience.
Thank you for shopping at [virha.in]. We strive to ensure customer satisfaction with every purchase. Please read our Return & Refund Policy carefully.
---
1. Return Eligibility
To be eligible for a return:
- The item must be unused, in its original condition, and in original packaging
- The return request must be raised within [7 DAYS] of delivery
- Proof of purchase (order ID or receipt) is required
---
2. Return Timeframe
- Customers must request a return within [7 DAYS] from the date of delivery
- Return requests made after this period may not be accepted
---
3. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection
- If approved, your refund will be processed within [4-7 BUSINESS DAYS]
- Refunds will be credited to the original payment method
- For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit
---
4. Exchange Policy
- We offer exchanges only for defective or damaged products
- To request an exchange, contact us at [virha.business@gmail.com] with product details and images
---
5. Damaged or Defective Products
- If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery
- Share clear photos/videos as proof
- We will arrange a replacement or refund at no extra cost
---
6. Non-Returnable Items
The following items are not eligible for return:
- Used or damaged items (not due to our fault)
- Items without original packaging
- Personal care or hygiene products
- Items purchased on clearance or final sale
---
7. Return Shipping Costs
- If the return is due to our error (damaged/defective/wrong item), we will bear the return shipping cost
- For other returns, customers may be responsible for return shipping charges
---
8. Cancellation Policy
- Orders can be canceled before they are shipped
- Once shipped, cancellation is not possible
---
9. Contact Information
For any return or refund queries, please contact us:
📧 Email: [virha.business@gmail.com]
📍 Address: [India, Bihar]
---
We appreciate your trust in [virha.in] and are committed to providing a smooth shopping experience.